Privacy • Security • Transparency

Privacy Policy for High Plus

This Privacy Policy explains how High Plus Capital (Private) Limited (“High Plus”, “we”, “us”) collects, uses, shares, and protects your information when you use our Super App and related services (Chat, Promotions Portal, eCommerce, and Buy Now Pay Later).

Reasonable security measures
Respect for user choices
Clear explanations
Policy Details
Quick summary
#5d225d
Effective Date
January 21, 2026
Services Covered
High Plus Super App, including Chat, Promotions Portal, eCommerce, and BNPL.
Contact
info@highplus.lk • +94 71 630 2924
Privacy Policy

Overview

We built High Plus as a chat-first Super App with connected experiences: business promotions (Instagram-like), eCommerce, and Buy Now Pay Later. Your trust matters, so we aim to collect only what’s necessary, use it responsibly, and protect it with reasonable safeguards.

1) Definitions

  • “App” refers to the High Plus Super App and related web experiences.
  • “Services” include Chat, Promotions Portal, eCommerce, BNPL, and support tools.
  • “Personal Data” means information that can identify you directly or indirectly.

2) Scope

This policy applies when you use our Services, visit our pages, create an account, communicate through Chat, list promotions, shop, or interact with BNPL features.

Information

3) Data We Collect

Account & Profile
Name, phone number, email, profile details, business profile information (if you register as a business).
Chat & Communications
Messages and attachments you send/receive, support requests, and related metadata (like timestamps).
Shopping & Orders
Product interactions, cart/order details, delivery information, and customer support history for purchases.
BNPL (Buy Now Pay Later)
Information needed to evaluate eligibility, manage repayments, and comply with legal/financial requirements (where applicable).
Device & Usage Data
Basic app usage, diagnostics, log data (e.g., crash reports), and approximate location (only if enabled/needed for a feature). We may also use cookies or similar technologies on web pages for session management and analytics.

If we add new data categories in the future, we’ll update this policy and/or provide in-app notices where appropriate.

Usage

4) How We Use Your Data

Provide & Improve Services
Account creation, chat delivery, promotions posting, shopping, BNPL workflows, and improving reliability/performance.
Security & Fraud Prevention
Detect suspicious activity, prevent abuse, enforce policies, and protect users and businesses.
Notifications
Chat alerts, order updates, important account notices, and service-related messages.
Analytics
Understand feature usage and improve customer experience (using aggregated/limited data where possible).
Compliance
Maintain records as required, handle lawful requests, and comply with applicable regulations (including financial/BNPL requirements, where relevant).

Depending on the feature and context, we process data to perform a contract (provide the Service), comply with legal obligations, protect legitimate interests (security and improvement), and/or based on your consent (where required).

Sharing

6) Sharing & Disclosure

With Businesses You Contact
If you chat with a business or place an order, relevant details are shared with that business to complete the interaction (e.g., messages, order details, delivery info).
Service Providers
Hosting, analytics, messaging, and infrastructure providers that help us run the platform (under appropriate safeguards).
Payments / BNPL Partners
Where BNPL or payments require external partners, we share only the necessary information to complete the transaction and manage obligations.
Legal & Safety
We may disclose information if required by law, to respond to lawful requests, or to protect rights, safety, and security.

We do not sell your personal data. If we ever introduce a model that materially changes data sharing practices, we will update this policy and provide clear notice.

Protection

7) Security & Retention

Security

We use reasonable administrative, technical, and organizational measures to protect information, such as access controls, monitoring, and secure infrastructure practices. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Retention

We keep personal data only as long as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by feature (e.g., chat, orders, BNPL records).

Control

8) Your Rights & Choices

Access & Update
You may request access to or correction of your personal data.
Delete
You may request deletion, subject to legal/operational retention needs.
Notifications
You can control certain non-essential notifications via your device settings.
Location Permissions
If location is used for a feature, you can enable/disable it in system permissions.

To make a privacy request, contact us using the details below. We may ask for verification to protect your account.

Web

9) Cookies & Similar Technologies

On our web pages, we may use cookies (or similar technologies) to keep you signed in, remember preferences, and understand site performance. You can control cookies through your browser settings.

Third-Party Links

Our Services may include links to third-party sites. Their privacy practices may differ, so we recommend reviewing their policies.

Age

10) Children’s Privacy

High Plus Services are intended for general users and businesses. If you believe a child has provided personal data without appropriate permission, please contact us so we can take appropriate steps.

Updates

11) Changes to This Policy

We may update this policy from time to time. We will revise the “Effective Date” and, where appropriate, provide additional notice in the app or on our site.

Contact

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Your details are kept private.
Sri Lanka
Panadura, Sri Lanka
Email
info@highplus.lk
WhatsApp
+94 71 630 2924